General Terms and Conditions for MCERT.CO.UK

These General Terms and Conditions (“Terms”) govern the relationship between Certification Body [MCERT] (“we”, “our”, or “the Company”) and our clients (“you” or “the Client”) concerning the provision of ISO management system certification services, conducted remotely, within the European market. By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you should not use our services.

1. Information about us
1.1. Our Site is operated by Management Certification Ltd [MCERT], a company registered in European Union under Tax Identification Number [TIN] number RO 25942976 with its registered office at 7 Bell Yard London WC2A 2JR, London, United Kingdom. Our VAT number is RO 25942976

2. Scope of Services
2.1 The Company provides certification services for various ISO management systems, including but not limited to:
ISO 9001: Quality Management Systems
ISO 14001: Environmental Management Systems
ISO 45001: Occupational Health and Safety Management Systems
Other relevant standards as applicable.
2.2. All our certification services are conducted remotely, utilizing digital communication tools following the guidelines set out in ISO 19011:2018 – Guidelines for auditing management systems. We ensure that remote evaluations and assements are carried out effectively using appropriate technology, maintaining the integrity and objectives of the assesment while managing associated risks. Clients must ensure that necessary resources, such as stable internet access and appropriate technology, are available to facilitate the evaluation process
2.3. The Company reserves the right to limit the scope of certification based on the information provided in the application request. We also retain the right to refuse service to clients who do not meet our criteria or comply with applicable laws.

3. Order process
3.1. In order to benefit our certification services, the clients must select one of the certification package upon agreeing to the specific services outlined within the chosen package, including prices. All packages include full certification documentation, manual and procedures, plus 2 hours of free consulting with one of our ISO experts to guide you through the process. Any changes or upgrades to the selected package must be requested prior to the confirmation of the order.
3.2. After selecting the package, clients must complete and submit an application form that includes information of their customer details or can submit an order from their customer`s account.
3.3. The price of the selected certification service package is mentioned in the website, before ordering and also at final upon checkout. No additional services and no extra charges during the assesment process may incur.
3.4. All payments must be made upfront via the accepted payment methods. Your order will not be processed until full payment is received.
3.5. Upon submission of your order, you will receive an email confirmation of receinving the order. This confirmation does not constitute acceptance of your order, and we reserve the right to verify payment details before finalizing your request.
3.6. All fees paid to the Company are non-refundable. In the event of cancellation of services by the Client, no portion of the fees will be refunded. If the cancellation is related to an error of the The Company in the ordering phase, the clients request must be sent in writing via email within 48 hours of placing an order. After this period, cancellations is non-refundable.
3.7. Certification documents and supporting materials will be provided within the timeline agreed upon during the purchase process ( 7 days)

4. Contractual agreements and invoices
4.1. The client’s order is deemed accepted once all payment details have been verified and the terms of service and contractual agrrements are accepted by the client.
4.2. By engaging our services [order request], the client acknowledges that has has read, understood, and agree to be bound by these contractual relationship and terms and conditions, including also price offers, terms of execution, and so on
4.3. A formal contract will be issued. Upon order acceptance, a contract outlining the scope of the certification services will be sent to the client email/accpunt with DocuSign digital signature.
4.4. The invoice for the selected certification package will be issued upon the signing of the contract and sent to the client’s registered email. Payment must be completed prior to service commencement.

5. Certification Process
5.1. The application form submitted by clients is necessary for our review. Should additional relevant documents be needed, they will be requested accordingly. The certification process may involve examination of records and procedures, review of the client’s documented management system, assessment and identification of any non-conformities that must be addressed, verify the implementation of the management system in practice, interviews with relevant personnel, remote observation and evaluation against ISO requirements.
5.2. After completing the examinations, the certification body will review findings and make a certification decision. A certificate, full certification documentation and manual and procedures will be issued to clients who successfully demonstrate compliance with the applicable standard.
5.3. To maintain certification, clients must undergo annual surveillance assesments to confirm continued compliance with the management system and the relevant ISO standard. These also are conducted remotely.
5.4. After three years, clients must apply for recertification to maintain their ISO status. This process involves a comprehensive asesments similar to the initial certification.

6. Client Obligations
6.1. The Client is responsible for ensuring that their management systems comply with all applicable laws, regulations, and standards that governs his activity. This includes maintaining up-to-date knowledge of relevant legal requirements.
6.2. Clients must provide to the Certification Body unrestricted access to all necessary documentation, processes, and personnel during examination process. This includes ensuring that key staff are available for interviews and questions.
6.3. Clients are required to maintain and provide access to all relevant records, including but not limited to policies, manuals and procedures, certificate, full certification documentation, training records, management reviews (if applicable)
6.4. Clients must promptly inform the Certification Body of any significant changes to their management systems, organizational structure, or business operations that may affect their certification status.
6.5. Upon receiving certification, clients may use the certification mark provided by the Company in accordance with specified contractual agreement. Misuse or unauthorized alterations of the certification mark are strictly prohibited and may result in legal action or withdrawal of certification.

7. Confidentiality
7.1.The Certification Body acknowledges that all information provided by the Client during the certification process is confidential. We agree not to disclose this information to any third parties without the Client’s explicit consent unless required by law or regulatory authorities.
7.2. The Certification Body may disclose the Client’s certification status, including the scope of certification, in publicly accessible directories or marketing materials, provided this does not compromise confidential information.
7.3. Both parties agree to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, ensuring that personal data is processed lawfully and securely.( see specific GDPR section)

8. Limitation of Liability
8.1. The Company provides certification services in good faith based on the information available at the time of the examination process, provided by the client. We do not warrant the effectiveness or legal compliance of the Client’s management system or the implementation of it.
8.2. To the fullest extent permitted by law, the Company’s liability for any claims related to the certification process is limited to the total fees paid by the Client for the certification services.
8.3. The Company is not liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, loss of business, or damages arising from any errors or omissions in the certification process.
8.4. The Company is not liable for any government actions (e.g., laws, regulations) that can impact the activities of the client or the certification awarded.
8.5. The parties to the contract shall be regarded as independent contractors, and neither party has the authority to create or assume obligations on behalf of the other. The terms and conditions of this contract supersede any prior written or verbal agreements between the parties regarding the subject matter and can only be modified through a written agreement signed by both parties.

9. Suspension and Withdrawal of Certification
9.1. The Company may suspend certification if the Client fails to comply with these General Terms or contractual relationship (contract) including failure to maintain the management system or refusal to allow access for evaluation and asessments.
9.2. Certification may be withdrawn for serious breaches, including misuse of certification marks, falsification of records or information, significant non-compliance with ISO standards, etc
9.3. In the event of suspension or withdrawal, the Client must cease all use of the certification mark and any references to certification immediately. Failure to do so may result in legal action.

10. Intelectual property rights
10.1. We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. MCERT is a registred trademark. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off and download extracts of any page(s) from our Site for your personal reference and you may draw the attention of others within your organisation to material posted on our Site.
10.2. Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged. You must not use any part of the materials on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
10.3. Any use and/or reproduction of the materials published on the site (including names, design, logos, product images, and texts) without the seller’s prior consent is prohibited and will be sanctioned according intellectual property law. The content of this site, including but not limited to logos, symbols, images, text, and multimedia, is the exclusive property of the seller. Reporting copyright infringements can be done via the email provided in the contact section.

11. Governing Law
11.1. This contractual relationship, which is between a legal entitiy from EU and legal entities form the United Kingdom, is governed by the law of Certification Bodys’s country, as determined by Regulation (EC) No. 593/2008 (Rome I), which applies in European Union and is recognized in the United Kingdom through the European Union (Withdrawal Agreement) Act 2020.
11.2. This contract is exclusively applicable to legal entities and is not subject to any consumer protection laws.

12. Legal Disputes:
12.1. This contract shall comply with the mandatory rules of the Certification Body’s national law, and where applicable, those of the United Kingdom, in accordance with Article 9 of the Rome I Regulation.
12.2. Any disputes arising from or relating to theese Terms shall first be addressed through amicable negotiation
12.3. In the event of a dispute between the contracting parties, the applicable law shall be determined under the Rome I Regulation and the provisions of the European Union (Withdrawal Agreement) Act 2020, with due consideration given to the public policy of each jurisdiction involved.
12.4. If the parties cannot resolve the dispute, it shall be submitted to arbitration under the rules of [Arbitration Body]. The arbitration proceedings shall take place at International Commercial Arbitration Court attached to the Chamber of Commerce and Industry of Romania (CCIR) and be conducted in romanian language.

13. Amendments
13.1. Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice (see below). We will not be liable if for any reason our Site is unavailable at any time or for any period.
13.2. The Certification Body reserves the right to amend these Terms at any time to reflect changes in services, legal requirements, or operational practices. Customers have permanent access to the terms and conditions of service use and is responsible for reviewing them each time they access this online store.

14. Force Majeure
14.1 Neither party shall be liable for any failure to perform its obligations under these Terms if such failure is due to causes beyond its reasonable control, including but not limited to natural disasters (e.g., floods, earthquakes), strikes or labor disputes, international failures in communication or technology.
14.2. Force majeure refers to an unforeseeable event beyond the control of the parties, which cannot be avoided and may prevent contractual obligations from being fulfilled.

*Based on our internal analysis from the date 31 october 2024, we have determined that our organization is currently rated as the most appreciated ISO certification body globally, according to the volume and positivity of Google Reviews holding the highest number of positive Google reviews compared to other ISO certification bodies globally, with an average rating of 5 stars from 600 reviews

**If you find a lower price at an ISO certification body that is accredited by IMAB and is an EFQM member